This is pretty much the only place I can do something about it, so I’ll do whatever I can.
I’ll put the TL;DR right on top.
Placed an order with shirtpunch in April, order was half fulfilled in a month, repeated communication, no refund, no fulfillment of second half of order, still waiting. February of the following year, finally get my refund. That’s a 10 month fulfillment time.
So, a few months ago (April 25th, 2012), I ordered six shirts from shirtpunch.com. It was an awesome Nathan Fillion shirt, showing him wearing his full Mal gear, pulling open his shirt to reveal his Captain Hammer tee underneath. Pretty sweet! Well, the original order took about a month to fulfill, and I only got three shirts. What gives, right? So I contacted them (May 25th, 2012), and asked hey, where’s my other three shirts? Two days later, I got a response apologizing, and asking for some info so they could look into it. At this point I’m a little sad, but nowhere near mad. I know what it’s like to all of a sudden have to fulfill a thousand orders, and I’m patient.
May 29th after a quick back and forth, they said they’d send out the missing shirts. June 19th 2012 rolls around and I e-mail them again saying “hey, what happened?” They apologized for the delay and said it was on its way…..At this point, the shirts are lost to me, the point is moot, I can’t give the shirts out to my friends like I wanted, I just want to not feel royally taken advantage of.
July 30th, I’m now no longer sad, just mad. I e-mail them again more along the lines of “Hey, what gives??” At which point I’m responded with a “sorry, We’ll refund you AND send you the t shirts.” Okay, I can see they’re attempting reparation. They’ve lost me as a customer, but maybe I won’t feel so damaged from the transaction.
August 24th, I e-mail them saying “So, should I just assume that you’ve stolen my money and call it quits?”
And he asks for my paypal info to refund me, to which I am still waiting. So yeah, don’t buy from shirtpunch.com ever.
I filed a report with the BBB, and they’re current standing with them is an F. That should give you an idea that I’m not an isolated incident.
I’ve given the two shirts I got away, never got the other three, and never got my money back (for at least half the order, I expected this to have happened LONG ago…). I regret buying this via paypal, because there’s pretty much nothing I can do. Paypal refuses to dispute it.
It’s worth mentioning that even though it took nearly a year, they did end up refunding my purchase, in full. Normally, I’d consider the previous exchange almost redemption worthy, however another e-dweller has found my review after being screwed by ShirtPunch recently, and wanted to contribute to my article with his story. Not only was he screwed, but he was upset by the quality. Look for an update soon, hopefully.
Click read more to see the full e-mail transcripts: Continue reading “Don’t ever do business with Shirtpunch.com” »